PRIVACY POLICY - Hunter's Air & Heat, Inc. PROTECTING YOUR PERSONAL INFORMATION IN BOLING-IAGO, TX

Privacy Policy

Effective Date: September 25, 2025

Hunter's Air & Heat, Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our HVAC services or visit our website.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Service appointment details and preferences
• Payment and billing information
• Property information relevant to HVAC services
• Emergency contact information
• Communication records and service history

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing HVAC installation, repair, and maintenance services
• Scheduling and confirming service appointments
• Processing payments and managing billing
• Communicating about services, warranties, and maintenance reminders
• Improving our services and customer experience
• Complying with legal obligations and safety requirements
• Marketing our services (with your consent)
• Responding to customer inquiries and support requests

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted contractors or suppliers who assist in providing our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of our business
• Safety and Protection: To protect the safety of our employees, customers, or the public
• With Your Consent: When you have given explicit permission

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication procedures
• Secure payment processing systems

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request information about the personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request limitation on how we process your information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our HVAC services and support
• Maintain service records and warranties
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Service records are typically retained for 7 years or as required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Hunter's Air & Heat, Inc.
• Boling-Iago, TX
• Phone: [Phone Number]
• Email: [Email Address]

Last Updated: September 25, 2025